Blog/News - Johnson and Rohan Insurance

Holiday Office Hours

Happy New Year

Wow, time flies!

From our family to your family:

Merry Christmas, Happy Holidays & Happy New Year!

Holiday Office Hours:

Our office will be closing at 12:00 noon on December 24, 2025 (Christmas Eve), re-opening on Friday, December 26th.

Same for New Year’s Eve (closing at 12:00 noon), closed on New Year’s Day, re-opening the following day.

From all of us here at Johnson & Rohan Insurance: We wish you the happiest of holidays and only the best in the new year!

If you’re contacting us during off hours, you can report a claim 24/7, have your policy number ready and call or click:

Travelers: 1-800-252-4633
Safety Insurance: 800-951-2100
Vermont Mutual: 1-800-435-0397

Plymouth Rock: (Auto) claims: 833-511-7635, (Home) 844-346-1225
Mass Property: 1-800-392-6108
Progressive Insurance: 1-800-274-4499
Bristol-West: 1-800-272-7865
Swyfft Insurance: 1-877-799-3389
Hagerty Insurance: 1-877-922-9701
Utica First Insurance: 1-800-456-2139
MAPFRE/Commerce: 1-866-351-2548
Grundy Insurance: 866-338-4006

Prevent Frozen Pipes This Massachusetts Winter

FROZEN PIPES PREEVENTION

Massachusetts winters bring freezing temperatures—and a major spike in frozen pipe and water-damage claims. A burst pipe can release hundreds of gallons of water an hour, causing serious damage that is often preventable.

Here’s what homeowners should do when temperatures plummet:

Top Tips to Prevent Frozen Pipes

Keep heat at 70°F or higher, even when away.
Let faucets drip to keep water moving.
Open cabinet doors under sinks to let warm air reach the plumbing.
Insulate exposed pipes in basements, garages, attics, and crawl spaces.
Shut off and drain exterior faucets (even freeze-proof ones).
Seal cold-air leaks around pipes, wiring, and foundations.
Consider smart leak detectors or temperature monitors, especially for second homes or vacations.

If You Leave for Vacation

Keep the heat on (65–70°F).
Shut off the main water supply.
Have someone check the house regularly.

A few simple steps now can prevent thousands of dollars in damage later.

If you’d like personalized winter-prep advice or want to review your home policy, Johnson & Rohan Insurance is here to help.

Winter Driving Tips

Here it is, early December and Massachusetts has received our first taste of winter. Following are our winter driving tips:

Beware of snow banks! Go slow when pulling in and out of parking lots or side streets. Drive slow, in general, because you can’t see vehicles driving in and out of parking lots and side streets. Road are narrower and driving more harrowing. Be careful.

Be prepared. Have your mechanic check your car’s battery, brakes, fluid levels and tire wear. Keep your gas tank more than half full- it lowers the chance of freezing and you’ll also avoid running out of gas if your stuck in a traffic jam on 128.

Take care in pulling out. Your car reacts differently to accelerating on snow, make sure there is plenty of time/space to get your car up to speed. Remember other vehicles may have trouble braking because of the conditions.

Back your car into the driveway when possible. You’ll have better vision when pulling out.

Be aware of walkers or joggers on the street. When sidewalks are impassable, die hard joggers and dog walkers are forced to venture onto the street for a clearer path. Keep an eye out for them!

When waiting to make a left hand turn, keep the wheels of your car pointed forward. If your wheels are turned to the left and you are rear-ended, your car will be pushed into the path of on-coming traffic.

Braking. If your car does not have anti-lock brakes and you start to skid, pump the brakes to gain control of the skidding. If your car has anti-lock brakes, slam and hold down the brakes to allow the anti-lock system to take over.

When you must travel during a storm, notify others of your estimated time of arrival and your intended route.

If stuck, stay in the car and wait for help. Run the engine and heater sparingly. Also make your exhaust pipe is clear from snow and ventilate your car to prevent carbon monoxide build up.

If stuck in a storm, preserve your energy. Have food (energy bars, trail mix, beef jerky) in your car. They will provide your body with energy to produce its own heat. Have water available to prevent dehydration. Don’t eat snow, it lowers your body temperature- if necessary, melt it first.

Prepare a Winter Driving Kit and leave it in your trunk. Your kit should include an extra pair of gloves, blankets, an ice scraper, food basics (energy bars, trail mix or beef jerky work well), water or energy drink. An affordable car battery- air compressor can provide a battery charge or refill a flat tire.

Driver New to Winter Driving? Find an open location with wintry conditions and let the inexperienced driver practice accelerating and braking on snow. Your car will behave differently on snow and ice and a little practice can make a big difference.

Turkey Talk

Let’s talk turkey, as in: Happy Thanksgiving!

Our office will be closed on Thursday, November 27th through Friday, November 28th to celebrate our favorite holiday: Thanksgiving!

From our family to your family, we wish you only the best of this Holiday Season.

Thank you for insuring with our insurance agency.

If you are reporting a claim during off hours you can do so directly, have your policy number ready and call or click:

Travelers: 1-800-252-4633
Safety Insurance: 800-951-2100
Vermont Mutual: 1-800-435-0397

Insurance Agency AI

AI Insurance Agency

Balancing Innovation and the Human Touch: How Our Agency Is Using AI to Better Serve You

The world is changing fast — and the insurance industry is changing with it. Artificial Intelligence (AI) is transforming everything from how policies are written to how claims are processed. Large national carriers like Travelers and others are already investing heavily in AI, reshaping their operations and even reducing staff as they anticipate cost savings and efficiency gains.

At our agency, we see this transformation as both exciting and important — but we’re approaching it differently.

Using AI to Help, Not Replace

We’re introducing AI tools behind the scenes to make our agency smarter, faster, and more efficient — but never less personal.
AI is helping us:

Get quotes faster by analyzing coverage options and rates in real time.
Stay proactive by identifying when your policies might need updates or when savings opportunities arise.
Handle routine tasks like document management, data entry (& help with blog articles!), so our team can spend more time focusing on you.

In other words, AI helps us work smarter — not replace the people you’ve come to trust.

What Won’t Change

You’ve probably experienced what happens when businesses go “all in” on automation — long phone menus, chatbots that don’t understand your questions, and the feeling that no one’s really listening. We’re not interested in becoming that kind of insurance agency.

When you call our office, we still answer the phone — we know your name, understand your situation, and care about helping you protect what matters most.

We believe that technology should enhance relationships, not replace them.

Looking Ahead

As AI continues to evolve, we’ll keep exploring ways to use it responsibly — to speed up service, improve accuracy, and make your experience better. But we’ll never let it come between us and the personal attention you deserve.

Our promise is simple: the best of both worlds — smart technology and real people who care.

Mayhem Like Me

“… That’s what insurance is for,” is a common refrain when involved in an accident or when suffering a home insurance loss. Regardless of what insurance is for, it’s never fun to have a claim.

Allstate’s “Mayhem” campaign highlights different claim scenarios in a fun, lighthearted way. Most important, in a claim, of course, is if no one is injured. If you’re alright, then we can help you work through the claim process, in an attempt to become whole again.

If you, or someone else, is injured in an accident, then it’s not always so easy to make everything all right. Sometimes, not even having insurance can help.

Just about every day our office takes reports of claims. Sometimes it’s simple, like a windshield glass claim or a fender bender. Sometimes it’s much worse — and much more complicated.

When we review a Massachusetts auto insurance policy, the first thing I look at is the Part 5, Optional Bodily Injury to Others, limit. This is your coverage available to anyone you might injure in an auto accident.

This is, in essence, your law suit coverage.

We recommend limits of, at least, $250,000 per person/$500,000 per accident. In addition, we recommend clients carry Personal Liability Umbrella coverage with limits between $1,000,000 – $10,0000. Umbrella coverage “sits over” your Part 5, Optional Bodily Injury to Others, limits.

In addition to your limits, insurance companies pay for defense. The higher limits you carry, the more vigorous, or thorough, the defense.

Please call, click or email to review your auto insurance coverage. It’s better to do this now, rather than wait for mayhem, to understand your limits.

Camper plates or trailer plates?

It’s a question almost as old as some of the Registry workers themselves: Camper plates or trailer plates on my Massachusetts camper trailer?

Camper plates must have permanent living facilities (sink and toilet).

Camper plates may also be issued to vehicles which meet the definition of House Trailer (a house trailer that has no motor power and is equipped for human habitation – includes bathroom and sink facilities). These vehicles are not to be used to transport property other than that property used for human habitation or camping purposes. A four wheel tow dolly, when used in conjunction with a tractor/trailer combination, must be registered as a semi-trailer. Trailer weight is always rounded up to the nearest thousand pounds.

Auto Home (CAMPER):

A. Definition: Auto home, any motor vehicle originally designed or permanently altered and equipped for human habitation which is not used to transport property other than that property used for human habitation or camping purposes. A motor vehicle designed primarily to transport property which has been temporarily altered or equipped for human habitation shall not be deemed to be an auto home. (MGL ch. 90 s. 1)

B. Plate Types: There are three types of auto home plates:

Auto Home Normal (Plate Type: AHN) – Auto Home Normal plates consist of three to five numbers

Auto Home Reserved (Plate Type: AHR) – Auto Home Reserved plates consist of one or two numbers.

Auto Home Vanity (Plate Type: AHV) – ALAR maintains the plate number preceded by the code “CA.”

C. Plates Issued: Auto Home Normal, Reserved and Vanity – Two plates are issued. For Trailers, the Clerk will discard the second plate.

D. Plate Fees: An Auto Home Normal (AHN) plate is charged a $50 yearly fee. An Auto Home Reserved (AHR) plate is charged $70 ($50 annual fee plus a $20 special plate fee). An Auto Home Vanity (AHV) plate is charged $100 ($50 annual fee plus a $50 special plate fee).

If the customer registers the vehicle after October 1, the registration fee will be half the initial registration fee. The special plate fee will remain the same.

E. Expiration Date: Auto Home plates expire annually on November 30.

Trailer:

A. Definition: Trailer plates are issued to any vehicle or object on wheels and having no motive power of its own, but which is drawn by or used in combination with, a motor vehicle. It shall not include a pole dolly or pole dickey, so called, nor a pair of wheel commonly used as an implement for other purposes than transportation, or a portable, collapsible or separate two wheel tow dolly limited only to the purpose of transporting or towing a registered vehicle, nor farm machinery or implements when used in connection with the operation of a farm or estate, nor any vehicle when towed behind a farm tractor and used in connection with the operation of a farm or estate.

Camper plates may also be issued to vehicle which meet the definition of House Trailer (a house trailer has no motor power and is equipped for human habitation — includes bathroom and sink facilities.) These vehicles are not to be used to transport property other than that property used for human habitation or camping purposes. A four wheel tow dolly, when used in conjunction with a tractor/trailer combination, must be registered as a semi-trailer. Trailer weight is always rounded up to the nearest thousand pounds.

B. Plate Types: There are two types of trailer plates.

Trailer Normal (Plate Type: TRN) – Trailer Normal plates consist of four to six numbers.

Trailer Reserved (Plate Type: TRR) – Trailer Reserved plates consist of three number or less or a combination of letter and numbers (first two digits may be letters TL, TT, TR).

C. Plates Issued: Trailer Normal and Reserved – One plate is issued.

D. Plate Fees: A Trailer Normal plate fee is based on the weight of the trailer at the rate of $20 per 1,000 pounds. A Trailer Reserved plate is charged the same registration fee as the Trailer Normal plus a $20 special plate fee.

E. Expiration Date: Trailer plates expire annually on November 30. All trailer registration fees are reduced by 1/2 on or after September 1. NOTE: if the total gross weight of a trailer, which is the combined weight of the trailer and its cargo, is 3,000 lbs or less, a MA title is not required.

Homemade Trailers

Builders of homemade trailers with a gross weight of more than 3,000 lbs. must apply for a MA Assigned Vehicle Identification Number.

The gross weight of a new or used trailer is determined by the manufacturer and will be listed on the trailer’s certificate of Origin and on the trailer itself. The gross weight of a homemade trailer is determined by the builder of the trailer.

NOTE: Log Splitter of Wood chipper

A trailer registration plate may be issued fi the log splitter of wood chipper and trailer are permanent components of one another (i.e.- non-detachable). However, a trailer registration may not be issued to a log splitter or wood chipper by itself (i.e.- the unit is not permanently attached to a trailer). If the log splitter or wood chipper is detachable, the trailer carrying the log splitter must be insured and registered.

Discounts for Students

Did you know that insurance companies offer auto insurance discounts for students?

Companies offer a “good student” discount for children on the auto policy with a B or better grade point average.

In addition, most offer an “away at school” discount for students that go away to school (over 100 miles from home) and do not have a vehicle with them.

Other discounts available for new drivers is a credit for completing a “driver’s training” (driver’s education).

Please give us a call to review your auto insurance.

Massachusetts Junior Operator Law

Massachusetts Junior Operator Law. Parents/Guardians: is your child getting their learner’s permit? Check out the Massachusetts RMV’s dedicated page for first time drivers:

https://www.mass.gov/guides/first-time-driver-start-here

Get information regarding:

Steps to Get Your Driver’s License
Parent/Guardian Information
Safe Driving Tips
Did you study for your learner’s permit or road test?
Time to take your Permit!
You Just Took Your Permit Exam

Junior Operator Requirements

Any driver or motorcyclist between the ages of 16 1/2 and 18 is considered a Junior Operator. The Junior Operator Law has several requirements and restrictions that significantly affect the operation of a motor vehicle by a person who has a Junior Operator’s License (JOL). The basic purpose of the law is to provide new drivers supervised opportunities in which to develop good driving skills, while keeping those drivers free of the possible distractions caused by friends under age 18 who are present while the drivers are behind the wheel. For more information on permit and license restrictions for junior operators, click here.

The Junior Operator Law and the Safe Driver Law impose penalties for certain violations issued to junior operators. For a complete list of Junior Operator violations, click here.

Happy Labor Day!

Wishing everyone a safe and relaxing holiday weekend!

Our office will be closed Monday, September 1st, and we will reopen with regular hours on Tuesday, September 2nd.

Thank you.

>> If you’re trying to get in touch with us to report a claim, you can do so directly, 24/7 by having your policy number ready and calling or clicking:

Travelers: 1-800-252-4633

Safety Insurance: 800-951-2100

Vermont Mutual: 1-800-435-0397

Plymouth Rock: 1-844-346-1225

Mass Property: 1-800-392-6108

Progressive Insurance: 1-800-274-4499

Bristol-West: 1-800-272-7865

Swyfft Insurance: 1-877-799-3389

Hagerty Insurance: 1-877-922-9701

MAPFRE/Commerce: 1-866-351-2548

Grundy Insurance: 866-338-4006