Mass Registry of Motor Vehicles Contact Info





Below please find Mass Registry of Motor Vehicles contact info:

if you have RMV questions or have technical issues.

  • for a manual and other information click on:  If the user clicks on Training and Support, they will get to the “IPM eServices Reference Guide for Insurance Industry Users”
  • Have a Payment Link Resent/Issue:
  • Email Include:
  • Drop Off Date:
    • RMV Drop Off Location:
    • Name of Runner Service (if applicable):
    • Name of your agency/business:
  • VIN #(s):
  • Email address for payment:
  • Special Plate Department – 857-368-8031

for issues with duplicate/replacement plates

to find out about a tin plate not received in mail

to order special plates.

  • Section 5 Department – 857-368-8030
  1. Dealer, Repair, Owner Contractor, Transporter or Farm Plates
  2. Question regarding these plate types
  3. Questions on Renewals
  1. Contact the IRP department with Apportioned plate Questions
  2. Contact regarding Apportioned Renewals
  • Out of State Citations Department – 857-368-8200
  1. Customers can now clear online OOS Reciprocal Suspensions

This form can be used by NON-EVR Agents for correction.

  • Consumers that use the Drop Off Center that have not received a payment link or call to pick up work can send an email here:

They need to include:

Their Name

Branch Location

Date of Drop Off

Transaction Type

Email Address

If you are locked out you can call security to be reset

If you have a customer that wants to file a complaint for privacy violations, they can call security.

  • Title Department – 857-368-8050

If you have a customer that is showing a title has not been mailed, is under review or exam, you can contact titles to see if the title can be sent.  Make sure that the mailing address is correct in the customer ATLAS account.

  • MAIA Registry Procedures Manual

You may also want to consider using the RPM that is key word searchable for your RMV questions.  Here is a link to the MAIA RPM:

  • Registration and Title Application Instruction Guide

Here is a guide on what sections of the RTA to complete for the transaction being processed:

  • Massachusetts Department of Revenue 800-392-6089

If you need information on sales tax values

If you need to determine the amounts of Penalties and Interest on motor vehicle sales tax.

For any questions:  .

MA RMV Low Number Plate Lottery

The Massachusetts Registry of Motor Vehicles (RMV) recently announced that applications for the 2023 Low Number Plate Lottery will be accepted beginning on Friday, June 30, 2023, at 7:30 p.m.

Applying for a Low Number Plate

  • From the myRMV Online Service Center, scroll down to the “Plates” section on the left side, and select the “Apply for Plate Lottery” button.
    • Applicants must apply by Thursday, August 31, 2023, 5:00 p.m. and, if selected for a low number plate, the winner will be notified after the drawing takes place which will be no later than September 15, 2023.
    • There is no fee to apply to the lottery. However, winning applicants are responsible for standard license plates and registration fees.

This year, there are 191 plates available through the low plate lottery including plate numbers: 1999, 1100, 4004, and 4400.

Lottery Rules and Eligibility Requirements

  • Only one entry per applicant will be accepted, regardless of the number of active registrations the applicant has.
  • An applicant must be a Massachusetts resident with a currently active, registered, and insured passenger vehicle.
  • Companies/corporations may not apply.
  • MassDOT (Registry of Motor Vehicles, Highway, Mass Transit, and Aeronautics) employees, including contract employees, and their immediate family members are not eligible. (“Immediate family member” refers to one’s parents, spouse, children, and brothers & sisters.)
  • Requests for specific plate numbers will not be honored. Eligible applicants will be considered for all plates listed. Plates will be awarded in the order in which they are listed on Mass.Gov/RMV.
  • An applicant’s registration and license cannot be in a non-renewal, suspended, or revoked status at the time of entry, the time of the drawing, or the time of the plate swap. As such, an applicant must not have any outstanding excise taxes, parking tickets, child support, warrants, or unpaid E-Z Pass/Pay by Plate violations.
  • Online entries will be accepted only and must be submitted by 5:00 p.m. on Thursday, August 31, 2023.
  • Lottery results will be available on the RMV website: Mass.Gov/RMV. By law, lottery winners must be announced by Friday, September 15, 2023.
  • All winners will be notified by mail with instructions on how to transfer their current registration to their new lottery plate. Winners will have until Friday, December 29, 2023, to swap their plates.
  • Unclaimed plates will be forfeited and awarded to alternate winners after Friday, December 29, 2023.
  • Plates will be registered to the winning applicant only. All plates remain the property of the RMV even after registration.
  • All information received, including names of all applicants and the list of winners, is subject to release in accordance with the Massachusetts Public Records Law.


  • Customers are encouraged to visit the RMV’s website or follow @MassRMV on Twitter for upcoming details on the virtual low plate drawing.
  • A link to the lottery event will be made available leading up to the lottery. In addition, applicants will be sent a notification via email.
  • The lottery results will be posted on the RMV’s website.

Stay Connected! 

  • For the latest RMV updates and information, including for the Low Plate Lottery, follow the RMV on Twitter @MassRMV.

For the latest MassDOT news and information, including RMV updates, follow MassDOT on Twitter @MassDOT, Facebook, and Instagram.

Antique Plates

Antique Plates

What is an antique car or truck? Under MA antique license plate rules, an antique vehicle is a car manufactured at least 25 years ago, which is maintained for use in exhibitions, parades and other public events. If you are interested in Antique Plates there are certain rules to be aware of.

The Registry of Motor Vehicles designates antique plates as “restricted.” “Restricted to those vehicles over 25 years of age, restricted to test drives, movement of vehicles to and from repair locations, and public functions such as parades.”

Steps in the Massachusetts Registration Process

  • Fill out and submit an insurance company stamped, RTA form.
  • Submit previous, signed over, certificate of title.

Fees to Register an Antique Vehicle in Massachusetts

The Massachusetts Registry of Motor Vehicles requires original, signed over title, antique vehicle application, RTA form (Registration and Title Application) and check payable to the “RMV.” Costs should be: $75.00 for new MA title, $50.00 for plates and 6.25% sales tax.The Registry of Motor Vehicles charges an annual fee of $50.00 for antique plates. The also charge $50.00 for year of manufacture plates.

VEHICLES that qualify

  • Classic Cars
  • Hot Rods
  • Antique Cars
  • Modified Cars
  • Street Rods
  • Exotic Cars
  • Lowrider
  • Classic Motorcycles

Rules to follow

You can drive your car:

  • Holidays
  • Parades
  • Weekends

Your collectible car needs to be and must be stored inside in a secure locked garage or structure.

Insurance companies will not cover damage to antique vehicles done due to racing.

Antique plates application

New Hands-Free Electronics Device Law

New Hands-Free Electronics Device Law

New Hands-Free Electronics Device Law While Driving – It’s the Law

The new Hands-Free Electronics Device Law distracted driving law takes effect on Sunday, February 23.

This law is a significant change for drivers 18 and over and traffic enforcement as well. The new law (Chapter 122 of the Acts of 2019) prohibits operators of motor vehicles from using any mobile electronic device, including a cell phone, unless the device is used in hands-free mode.

Drivers 18 and over are:

  • Not permitted to hold or support any electronic device
  • Only permitted to touch devices to activate the hands-free mode, and can only enable when the device is installed or properly mounted to the windshield, dashboard, or center console
  • Not permitted to read or view text, images, or video displayed on a mobile electronic device; however, a driver may view a map generated by a navigation system or application on a mobile electronic device that is properly mounted

Drivers under 18 are not allowed to use any electronic devices. All device/phone use while driving is illegal, including use in hands-free mode.

Penalties for Violating the Hands-Free Law

  • 1st offense – $100 fine
  • 2nd offense – $250 fine, plus mandatory completion of a distracted driving educational program
  • 3rd and subsequent offenses – $500 fine, plus insurance surcharge and mandatory completion of distracted driving educational program

Operators may use a cell phone to call 911 to report an emergency. If possible, the operator should safely pull over and stop before calling 911.

More Info
Please visit Department of Transportation website for more details. We’ve also included a link to an informational brochure below, that we ask you to review, post, and share with your customers and colleagues.

Questions About New Hands-Free Electronics Device Law?
Contact MA Department of Transportation at with any questions you may have.

New Registration and Title Application (RTA) and New Registrations

New Registration and Title Application (RTA)

The Massachusetts Registry of Motor Vehicles has announced that after December 12, 2019, they will no longer accept the familiar, triplicate RMV-1 and RMV-3 forms.

Replacing them is the new, single-copy: Registration and Title Application (RTA)

The RMV currently has a Registration and Title Application (referred to as an RMV-1) and a Registration and Title Amendment Form (referred to as an RMV-3). With ATLAS  Release 2, these two forms have been combined into one — the new Registration and Title Application (RTA). This new RTA form supports additional information the RMV will use in their business processes after ATLAS R2 implementation. Examples include the garage address, expanded sales and use tax information, slight changes to the vehicle description, and a general layout that follows the screen flow in the ATLAS system.

This updated form will be implemented as of November 12, 2019.  However, the RMV will continue to accept the old RMV-1 form as long as it was stamped and dated by an insurance company or agent prior to November 12, 2019.  Since the insurance stamp is valid for 30 calendar days, the last day for an old RMV-1 form to be accepted will be December 12, 2019.

NEW:  Certificate of Registration

With ATLAS Release 2, the Certificate of Registration will be changing to include the Change of Address for Residential, Mailing, and Garaging.